Support

Help with your learning space.

For learning data, purchase, privacy, or technical issues, email support@lingomatia.app. Include the app version, iOS version, and a short description of what happened. Do not include private credentials or full transaction details.

Purchases

Use Restore Purchases in the Premium screen if an active subscription is not recognized. After you delete a Lingomatia profile, explicitly choosing Start Fresh creates a new private profile and securely reconnects an eligible active purchase using Apple-signed transaction information. Deleted learning data is never restored. Subscription cancellation and billing are managed through your Apple Account settings.

Delete learning data

Lingomatia does not require registration or sign-in. Open Settings, choose Delete Learning Data, and confirm to remove your server and local learning records. Your private Lingomatia profile and subscription access remain in place, and this action does not cancel an App Store subscription.

Delete your Lingomatia profile

Choose Delete Lingomatia Profile in Settings to remove the generated profile identifier, settings, submitted content, learning data, entitlement, and recovery credentials. Lingomatia retains a one-way deletion record so another device cannot silently recreate the profile, along with any limited transaction, security, or legal records that must be kept. Nothing new is created until you choose Start Fresh.

Start Fresh creates a new private profile and can securely reconnect an eligible active purchase; it does not restore deleted learning data. Deleting a Lingomatia profile does not cancel an Apple subscription, and App Store billing continues until you cancel it in your Apple Account settings.

Response time

We aim to respond to support requests within three business days.