Support

Help with your learning space.

For learning data, purchase, privacy, or technical issues, email support@lingomatia.app. Include the app version, iOS version, and a short description of what happened. Do not include private credentials or full transaction details.

Purchases

Use Restore Purchases in the Premium screen if an active subscription is not recognized. After you delete a Lingomatia profile, explicitly choosing Start Fresh creates a new private profile and securely reconnects an eligible active purchase using Apple-signed transaction information. Deleted learning data is never restored. Subscription cancellation and billing are managed through your Apple Account settings.

Delete learning data

Lingomatia does not require registration or sign-in. Open Settings, choose Delete Learning Data, and confirm to request removal of learning records from the app and connected Lingomatia services. Your private Lingomatia profile and subscription access remain in place, and this action does not cancel an App Store subscription. Cloud synchronisation, processors, and rolling backups follow the periods stated in the Privacy Policy.

Delete your Lingomatia profile

Choose Delete Lingomatia Profile in Settings to request removal of the generated profile, settings, submitted content, learning data, entitlement association, and recovery credentials. Lingomatia may retain a narrowly scoped keyed deletion record to prevent another device from silently recreating the profile, plus a record only where a separately documented security or legal purpose requires it. The exact fields, basis, and periods are stated in the Privacy Policy. Nothing new is created until you choose Start Fresh.

Start Fresh creates a new private profile and can securely reconnect an eligible active purchase; it does not restore deleted learning data. Deleting a Lingomatia profile does not cancel an Apple subscription, and App Store billing continues until you cancel it in your Apple Account settings.

Privacy rights

For access, correction, deletion, restriction, portability, objection, or a question about information that may appear in someone else's learning text, email privacy@lingomatia.app. Do not send passwords, recovery credentials, identity documents, full transaction details, or unrelated sensitive content. We may provide a safer way to verify control of the relevant private profile.

Response time

We aim to respond to support requests within three business days.